ABSTRACT
The rapid development of digital technologies in the 21st century has promoted changes in human life and the pattern of social economy. Museums have also been involved in the digital wave during the past two decades. Museums around the world are actively promoting digital exhibitions, making it easier for the public to search for and browse content over the Internet. In response to the 2020 COVID-19 outbreak, Taiwan upgraded its alert level the following year, adopting measures to minimize potential public exposure to the virus. These epidemic prevention measures have had a great impact on museums offering physical exhibitions and activities. How to turn such a crisis into an opportunity has become a priority for world museums in the post-pandemic era. However, while museums are focusing on adopting the application of digital technologies, the key factor in promoting digitalization in fact amounts to the information literacy of museum staff. This study conducted in-depth interviews with practitioners of public museums, using grounded theory to summarize and compile data collected from the interviews. The study attempts to determine the key information literacy skills that prevent museum staff from performing digital exhibitions. In addition to summarizing the elements and theoretical propositions related to information literacy in museums, the study proposes relevant discussions.